Mission: * Business Set-up & business development in Shanghai, China (including choosing the legal structure, office location, telecommunications, computer system network, reception)
* Search and outsourcing partners: webmaster, graphic designer, lawyer, accountant, sources of referrals, complementary services
* Use of technology and Internet to increase efficiency, reduce costs/time, improve communications and corporate image (Skype, chat, RSS feeds..)
* preparation of business correspondence and templates, advertising content towards landlords and customers.
* preparation of legal documents, contracts, translation of website content and marketing documents.
* Market research, benchmarking, project management
* Marketing Sales: seek for leads, follow-ups, close deals.
* Multicultural Management: training staff on western methods, new technologies and our service business.
* Online commerce Set-up: online payments, registration domain and hosting, search optimization, traffic increase.

Means: * Keeping updated on the real estate/tourism/education market in China, the services for foreigners and their needs, general knowledge of living in China.
* Guiding the webmaster in the design of the entire website from scratch, including the database and the intranet with creative functions and options.
* Promoting the website and the business online through many ways.
* Networking and Organizing events, mixers and community activities
* Designing discount programs and loyalty programs, flyers, posters
* Improving and increasing my oral and written vocabulary in real estate, marketing, legal, public relations and negotiation skills.

Appraisal: * 4 employees (Seven different languages in total)
* Database: 150 properties, 800 international clients.
* A trilingual state-of-the art professional website, complete and easy to navigate.
* Attract visitors with special information / advice they cannot find anywhere else
* Property sourcing and management (availabilities, prices, photos, amenities, contact info, client's arrivals and departures, deposit and rents)
* Customer service: handling feedbacks and improvements, dealing adequately with complaints.

Mission: * Was in charge of straighten up the NY Roommate Share Division.
* Managed the inventory of apartments listings/owners and developed new accounts
* Supervised and trained interns
* Improved the customer service in the department and therefore significantly increased the number of deals.
* Developed marketing strategies (including a massive advertising campaign on targeted areas of Manhattan, based on the clients' requirements.)
* Proposed and executed for online promotion.

* Six months later, was promoted in Paris Vacation Rentals department, requiring weekly meetings and training other salespersons.
* Was regularly elected as the "Best Salesperson" within the department.
* Participated in the website and Intranet improvement for faster response rate and accuracy in responding to the customers' requests.
* Initiated new processes to increase efficiency (templates, reminders..)

Means: * Passed the "New York Real Estate Salesperson License"
* Team leader and Manager of the Paris Vacation rentals division.

Mission: * Assisted the Product Manager in launching new range of Asian appetizers and dishes for special events and upper-class customers (Galeries Lafayette, le Bon Marché, La Grande Epicerie).
* Participated in the layout/design of the catalogs
* Organized and planned catering events, involving menus and marketing materials.
* Assess clients'feedbacks in select areas to secure satisfaction
* Analyzed the competition and submitted proposals for market segmentation and positioning.
* Worked in a multicultural team (mandarin-teochew-cantonese-english-french)