Objectives
The sectors that interest me more specifically are:
Media / Information
Finance / Administration / Auditing / Consulting
IT and Telecommunications
A varied position in an international environment with managerial activities and contact with customers.
Education
University of Applied Sciences - Western Switzerland - Sierre
Since October 2002
We study: Management, Marketing, Information Technology, Mathematics, Statistics, English, German, Human Resources, Tax Law, Civil and Commercial Law,
Accountancy
Obtained the Credit Suisse Private Banking prize for the best grade of the school.
Area of specialisation: E-Business - Management of an ecommerce platform :www.macravate.ch
Foshan University, PR China
April 2005 - April 2005
Attending the 8th international workshop with students of 9 countries. Participation to an international management game.
Area of specialisation: Management
University of Applied Sciences - Western Switzerland - Fribourg
October 2001 - October 2002
First year. Section « while employed » bilingual (French German). Field of studies: Mathematics, Statistics, English, German, Human Ressources, Tax Law, Civil and Commercial Law, Accountancy, Finance, Political Economy.
Swiss Post Training Center - Vevey
August 2000 - July 2002
Post internal training in order to get a managerial position at the Swiss post. Grade: 5.7 (max: 6). Received an award of Excellence.
Area of specialisation: Customer Relationship Management
IFAGE - Geneva
October 1999 - December 2000
Focus on dealing with customers psychology in order to understand their needs better. Grade: 6 (max:6)
High School: Creusets – Sion
August 1993 - June 1998
Year 1994: exchange year in High School of Brig - one year spent in another cultural and linguistic environment. (Swiss German).
Obtained the Marius Coudray prize with maturity title.
Area of specialisation: Type E – economics sciences
Experience
CEO
Mission: Yx Magnetic is specialized in the magnet industry. We produce and sell Neodym magnets in Europa.
Means: 500'000 Swiss Francs
Consultant
Mission: Consultant for Orange and France Telecom for their fusion in the Reunion Island. Involved in distibution, rebranding and CRM projects.
Sales Support Manager
Swiss Post – Bern / Sierre
Mission: Responsible for the sales support for a Business Unit. Inform and coach all the Swiss POS (2700) for questions about products and stocks. Responsible for creating the structure, hiring the personal, and teaching them. I'm involved in projects.
Means: 7 people over 2 sites. 6 in Sierre and 1 in Bellinzona. Bilingual Team.
Appraisal: Customer satisfaction over 96%. Average waiting time lower than 30 seconds. Service Level 1 : over 90%. Responsible for Swiss Post Business Number Project.
Product Manager
Swiss Post - Bern – Headquarters
Mission: Responsible for advertising space in Post Offices. Developed new products (hand-out …) and managed the budget. Information to Post Offices. Acquisition of new partner ad agencies and direct sale to our big customers. Set up a logistic concept.
Means: 3'500'000 CHF Budget. 1 assistant, more than 10 people working in partners.
Appraisal: Turnover rose by 150% in 2 years and received an extraordinary reward from a member of the Swiss Post board of directors.
Project Assistant
Swiss Post - Bern – Headquarters
Mission: Assistant to marketing services. Assistance to the product manager advertising spaces. Involved in several projects.
All-rounder
Swiss Post - Geneva – Key Account
Mission: Help Key Account Manager – Visit of Key Accounts (private banks) – Responsible for the Swiss Post International Call Centre of Geneva. Completed my Diploma Work.
Appraisal: Received a grade of 6 (max: 6) for my diploma work. The subject was: Distance Customer Relationship management at Swiss Post.
All-rounder
Swiss Post - Geneva – Post Offices
Mission: Front-Office, Council for Small Enterprises, Dispute, Financial Council, Principal Case, Replacement of Post Office managers during their holidays (Le Lignon, Geneva 28, Thônex). Organisation of sales events.
Appraisal: Increase in sales of savings account and investment funds of more than 50% in one year at the „Le Lignon“ Post Office.
Languages
-
English
Speaking competence: Fluent , Written competence: Fluent -
Russian
Speaking competence: School level , Written competence: Basic level -
French
Speaking competence: Native speaker , Written competence: Native speaker -
Italian
Speaking competence: School level , Written competence: Basic level -
German
Speaking competence: Fluent , Written competence: Fluent
Various
Languages
Diploma:
Cambridge Business Certificate Higher (BEC3) in English.
Zentrale Goethe Oberstufe (ZOP) in German
Humanitarian
Internship during 1 month in Kazakhstan in 2004. Transport of goods by road from Switzerland. Work with problem children. Help with construction work. Teach people to use computers.
Free Time
Paragliding, Swimming, Water polo
Associative
Member of the Swiss-French Advertising Federation
Member of the comittee of the PDC of St-Léonard
Member of the association Business Experience
Member of the SEC, Lausanne section