Mission : In charge of giving administrative information over the phone and by email to any citizen in the following matters :

- consummation, accommodation, health issues, environment, justice, employment, administrative formalities…
- customer relationship on the phone and email; use of a database; web-use

Means : I needed to get trained in administrative information and the way to deliver the information to the customer over the phone and by email.

Appraisal : I am able to answer about 200 calls / day on the average
or 40 emails / day

I have developed my ability to deliver information for any kind of administrative request

I am able to qualify any ordinary situations in administrative terms in order to answer in a proper way to customers.

Mission : I handled administration for a painting association with 150 students.
> Communication / Marketing : web site management, creation of brochures, mass mailing
> Administration: database management, accountancy, relationships with bank

Means : I needed to create a database in order to manage the subscriptions and manage the relationships with suppliers.

Appraisal : I created a database in order to manage about 200 customers
I created and managed website in order to advertise for the association

Mission : In charge of trade negotiations in Peugeot-Citroën’s Purchase department; Business management of a 140 K€ budget for plastic parts manufactured in series

Means : I needed to get trained in plastic industry.
As a non-engineer, I had to adapt to technical vocabulary.

Appraisal : I dealt with frequent contacts with customers in order to raise invoices in a timely manner.
I adapted prices for products on a regular basis.
I built business offers for plastic parts (bumpers).