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The sectors that interest me more specifically are:
FONCTIONAL SKILLS
O OPERATIONAL MANAGEMENT
O PROJECT MANAGEMENT
O STRATEGIC PLANNING
O GLOBAL MODELLING
O BUSINESS ADMINISTRATION
O TOOL ADMINISTRATION
O PROCESS RESTRUCTURING
O TECHNOLOGY IMPLEMENTING
O CONFLICT RESOLUTION
O RISK MANAGEMENT
O BUDGET MANAGEMENT
O COST REDUCTION
O FINANCIAL REPORTING
O SALES MANAGEMENT
O ADVERTISING CAMPAIGNS
O PRODUCTIVITY IMPROVEMENT
O CLIENT MANAGEMENT
O TEAM SUPERVISION
O TRAINING PROGRAMS
O RESEARCH & DEVELOPMENT
O RELATION MANAGEMENT
TECHNICAL SKILLS
O CRM / ERP PROJECTS IMPLEMENTATION
O GRC / CRC DATA FLOWS ANALYSIS
O DATAWAREHOUSE / DATAMART MANAGEMENT
O DATAMINING / SCORING
O DATAPUMPING / MIDDLEWARE
O LINEAR & PROJECTED MODELLING (MAD)
O DECISIONAL STATISTICS
O ECONOMETRICS
O MANAGEMENT & STRATEGY
O GED, LAD, DSS, BI
INTERVENTION FIELDS
O BANKS / FINANCIAL INSTITUTIONS
O CALL & WEB CENTERS (CRC/GRC)
O CONSULTING COMPANIES
O LUXURY & DESIGN INDUSTRY
O REAL-ESTATE PROMOTER
O TELECOMMUNICATIONS
Mission: Coordinating the team supervision of Alcatel-Lucent, Nortel, Ericsson equipments. Planning setup and follow-up, performance follow-up (KPI), equipment supervision, GPRS and Voice traffic supervision, corrective intervention at distance or on-site equipment set off by third parties or planned by Bouygues Telecom in order to improve the QoS. Material and/or functional default detection, trouble ticketing, emergency and steering committee management.
Appraisal: Driving and coordinating the team supervision on Nortel, Alcatel and Ericsson equipments. Data flows exploitation, processing and analysis in order to establish and submit during the steering committees the functional reporting.
Mission: Consultancy in responses to tenders, functional coordination of Telecoms and IS projects in their planning and production stages, knowledge management and consultant training.
Appraisal: Responses to tenders, functional project coordination and knowledge management.
AFD Technologies - SFR PFS Mission
Mission: Coordinating the end-to-end monitoring of service platforms (MMS, WAP, SMS, VMS, Voice, Triple Play…), QoS and indicator analysis, Witbe monitoring (scripts, links, webpage hosting, verifying and correcting website navigation), processing and analyzing information coming from data centres.
Appraisal: Monitoring of the service platforms (MMS, WAP, SMS, VMS, Triple-Play…) supervision and QoS analysis. Data flows exploitation, processing and analysis in order to establish and submit during the steering committees the functional reporting.
AFD Technologies - Alcatel-Lucent / SFR Mission
Mission: Coordinating the supervision and the deployment team within the software migration of Alcatel-Lucent equipment for the SFR mobile network operator. Planning setup and follow-up, performance follow-up (KPI), supervisor training for the Alcatel architecture (structure and functions), equipment migration and supervision (OMC, MFS, BSC), GPRS and Voice traffic supervision (SGSN - MSC). Functional relations and feedback between the end-user, the supplier, the service provider and emergency - steering committee management.
Appraisal: Driving and coordinating the software migration of NSS/BSS Alcatel equipments. Data flows exploitation, processing and analysis in order to establish and submit during the steering committees the functional reporting.
Freelance Computer Services
Mission: Project coordination during the analysis, design, programming, testing and production stages. In charge with budget
follow-up, progress, reporting, communication, organizing driving committees, as well as project risk identification, evaluation and management.
Assistance with the command and development of relations with clients and various project partners. Participation in pre-selling activities,
supporting the sales teams in drawing up sales offers.
Appraisal: CRM/ERP project driving and implementing for major corporations (TIM, Omnitel, Mediolanum, Belgacom, UBS, Denner AG...), consultancy in strategy and global management.
OPTION IMAGES – Groupe 123Multimedia
Mission: Project management, specification study, conformity analysis, user training and assistance follow-up, budget and cost management, management of cross project warnings, ROI calculation, system administrator, management tool administration for activity reports and reporting projects.
Appraisal: Management tool administration and internal / external project follow-up (TRS, FDPR), financial analysis and budget management.
CONSULTEL – Groupe George V Immobilier
Mission: Client file data processing management (AS400 / Mari@ge / Hermes Pro / Access), in charge with over 6,000 files/month – commercial follow-up of financial requests, elaboration and study of financing files, after-sales and litigious file management. Elaboration of global statistics for 12 subsidiaries, activity management and supervision of a department composed by 2 supervisors and 30 consultants, participation in internal training (client advisors and sales force). Responsible with drawing up qualitative and quantitative studies in trade-marketing and operational marketing (over 10 monthly campaigns – entry and exit calls), with analyzing and improving sales performance (25% turnover growth) and the global follow-up of the department’s activity.
Appraisal: Exploitation, processing and analysis of data flows of a Call/Web Centre (CRC). Activity management and supervision, client advisor training and setting up sales activities in telemarketing.
DATACONSULT
Mission: In charge with following up the functional budgets and costs for projects in the production stage. Determining the cost-effectiveness of developed client offers, reporting the activity to the General Manager, analyzing invoices and expenses to be billed to the clients. Proposing measures to improve the exploitation profitability, to correct and to enhance the information systems – setting up provisional, decisional and analytical tools. Defining and organizing exploitation and production procedures – drawing up specifications, organizing projects, managing the operational networks in order to ensure the established costs, terms and quality of the process.
Appraisal: Exploitation, management and analysis of functional data, deploying consulting, business management and marketing-mix tools.
October 2006 - July 2008
Master Degree
FINANCIAL MARKETS
• Case Study
Luxembourg Stock Exchange
Polo Ralph Lauren Corp. (NYSE)
STRATEGY & ORGANIZATION
• Case Study
Distrilabo
L'Oreal
MANAGEMENT & ORGANIZATION OF INFORMATION SYSTEMS
• Case Study
AppelStore (Functional Analysis, Multichannel Strategy, Distribution Policy)
Cacharel (Overhaul of the Information Systems Structure - Mainfraime versus Windows & ASP Applications)
Consto (Analysis of the Project SAP - PGI/R3 Migration)
MobilePhone (Orange CRM Structure Analysis - Architecture, Functions, Data Flows)
Skype (Infrastructure & Technological Design)
SuperPlant (Corrugated Supplies Corporation Information Systems Restructuring)
Area of specialisation: Management & Business Administration
October 2004 - September 2006
Bachelor Degree
MARKETING
Product Segmentation :
• Case Study
Frozen Food Market in France
Actimel
Fresh Dairy Products Market
Brand Management :
• Case Study
ROSSIGNOL & SALOMON
Benchmarking Study :
• Case Study
Chupa Chups
Mono-Brand Development & Analysis :
• Case Study
BAHLSEN
STARBUCKS
MANAGERIAL ECONOMICS
• Case Study :
The Pollution Rights Market (USA & Europe)
The Executives Remuneration (France)
France Télécom
ISP Market Evolution (France)
INTERNATIONAL ENVIRONMENT - RAW MATERIALS MARKET
• Case Study
International Trade between 2000 and 2006 (Structure, Analysis & Evolution)
Tea Market Study (Description, Evolution, Price Volatility, Forecasts)
Area of specialisation: Business Administration
October 1997 - September 2000
Bachelor Degree
Area of specialisation: E-Management IS & IT