Objectives
The sectors that interest me more specifically are:
Aerospace
Marketing / Advertising
General Management
After learnt a lot from Honeywell concerning the customer support business, I would like to expend my skills to sales and negotiation in direct
relation with customers.
Education
ESC PAU - Business School
September 2003 - June 2006
Master degree in Marketing and business negotiation
Experience
Customer support Program Manager
Mission: Part of the OEM Customer & Product Support Team for Airbus, I am taking care about the relationship and support
for Thales Avionics and Liebherr Aerospace.
My goals and objectives are to meet the customer expectations on time.
As we working with both Thales and Liebherr on mechanical and avionics products for the Airbus Single Aisle and Long Range fleet, we have to
respect a high level quality in our mission.
Customer Service Supervisor
Mission: As the team leader of the Spare Part EXchange team (SPEX), I created a 10 people team in order to provide the best
support concerning exchange and rental business customers.
Our customers were all AT&R (Airlines) and B&GA (Business Jet) who needed to replace a Honeywell avionic part within 24 hours.
As the customer situation was AOG 90% of the time, I learnt and teach the way to work under stress and always comply with our policy in order
to meet the customer needs.
Languages
-
French
Speaking competence: Native speaker , Written competence: Native speaker -
English
Speaking competence: Fluent , Written competence: Fluent
Computing skills
Software
MS PACK OFFICE / SAP R3 / SIEBEL ATLAS