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The sectors that interest me more specifically are:
IT technical support and Software tester with 2 years testing experience. ISTQB qualified; meticulous and thorough functional, integration and content testing abilities. Skills covering all aspects of system development and the testing lifecycle, from specification through the production launch. End user support including analysis, troubleshooting, problem solving and research. Highly organised, versatile and results-oriented team player with an energetic and good approach to testing. Ability to acquire new skills within short time scales, able to rapidly change work practices, build and maintain excellent working relationships with colleagues
Mission: Test Analyst in the Testing department, reporting directly to the IT Quality Manager.
- coordination of enhancements / migration of the core banking applications projects.
- Testing application administration :
creation of projects test cases according to the business requirements.
execution of: test cases using testdirector test sets,
business test cases using back office excel sheets, performance test with loadrunner.
- Follow-up user acceptance test cycles, error tracking, escalation and reporting.
- Project planning : preparation of the schedule context start of day, end of day
end of month, preparation of the test cycle topics for the user acceptance test.
- Project documentation, status report on a daily basis.
- Full participation in a huge project: creation of a Bank branch (1 year)
Mission: IT technical engineer; with responsibilities for hardware maintenance, diagnosis, assemble, repair pc, laptop, laser printers. Helpdesk level 1 and 2 for customers. Participated in realization of IT infrastructure cabling and set up of data room: network switches, server racks, backups. Installation of operating system (windows, Linux), divers and on demand additional software on assembled pcs.
Darty, France
Mission: Worked for the after-sale service, diagnosing, replacing components on pc and laptop. Was also involved in internet and wireless network setup at the customer house. Repaired public consumer electronic products (TV, camera..) at the component level, in workshop or at customer home
Infotechnique, Luxembourg
Mission: Assistance to the system engineer in the IT management:
- Maintenance of data processing park, system and applications setup, user support, issue analysis and instant resolution, escalation of bugs, follow-up, monitoring of windows and unix environments. Users helpdesk level 1 and 2.
PC.MAC, Montréal, Canada
Mission: Customer service for pc and mac computers, responsible of assembling computers according to customer specifications, installed operating systems, maintained and fixed computers and monitors at the component level. Customer helpdesk, instant issue resolution for After-Sale purposes.
Conforama Nancy
Mission: Worked ten years for this company, both in France(Nancy) and Luxembourg, as Electronics technician and IT technician. In the after-sale service, I repaired electronic material at the component level, installed operating system and configured pcs and laptops.
June 2007 - February 2008
Certification: ISEB / ISTQB
Area of specialisation: Unix shell scripting, oracle / sql, pl / sql programming, software testing
January 2002 - June 2002
Certification: CompTIA A+
Area of specialisation: IT - Hardware & software maintenance,
October 1998 - July 1999
Training courses, subject: IT operations and network administration. No diploma.
Area of specialisation: Information technology
October 1983 - September 1986
Graduate of industrial electronics
Area of specialisation: Electronics engineering, applied technologies