Mission: In charge of scoping and estimating client Infrastructure Technology projects (Tier-1) by determining client requirements, deliverables, delivery dates and any expectations the client would have in terms of the project objectives and needs.

Means: • Prepared accurate estimation of IT projects varying in both scope and costing complexity (between 10,000$ to 100,000$)
• Identified any limitations and constraints; cost limitations, hardware & software limitations, date constraints, inter dependencies with other projects, exclusions and inclusions, ensuring estimation accuracy
• Continuously interfaced with the client to clarify and qualify requirements, scope and nature of the project.
• Chaired meetings with technical subject matter experts, architects; involving them in brainstorming sessions to help outline detailed tasks and respective time to complete each activity
• Briefed project managers following client proposal sign-off to carry on the project management phase and officially kick-off the project
• Applied various estimating approaches for estimating time; bottom-up, top-down, comparative, parametric
• Dealt with different IT vendors; Dell, Microsoft, Bell to obtain quotes

Mission: In charge of planning, scheduling and tracking IBM I.T. Projects (Desktop, Server and Application systems) activities as well as understanding customers requirements while monitoring and controlling every aspect of project objectives by ensuring all activities flowed efficiently and effectively. Along side the following responsibilities:

Means: • Coordinated tasks with other IBM partners and outside suppliers, while ensuring every undertaking was executed and performed flawlessly within the agreed deadlines; in line with the service level agreement
• Analyzed and documented critical work processes for transitional projects. Created documentation used to guide operational groups that included: scope of project, transition impacts and new process activity procedures to achieve consistent quality and viability in a operational process flow
• Advised client on desktop computing solutions, and played a key role in customer satisfaction for project requests, by detecting discrepancies while supplying related client feedback to other IBM service departments
• Provided valuable guidance and support in the implementation of an improved customer servicing system:
• reducing service delivery lead-time by 20%
• reducing backlog by 28% by introducing new work processes that supported short order life cycle