GEM provides multi channel, multilingual contact centre services to global organisations. Our primary aim is to deliver leading customer contact management solutions to clients in the global market place, while creating a working environment and culture that promotes respect for staff and customers.

Location: GEM is located on several sites in Belfast City Centre

Environment : GEM has been operational for 8 years. Our dress code is relaxed and we value the respect of others. We have a comfortable break area equipped with a pool table, TVs, Internet café and many other facilities as well as many corporate events.

Customer Support Representative for Broadband ISP m/f

ROLE

• Deliver an outstanding customer service experience as the face of Clearwire Broadband, through Web based and telephone interaction.
• Dealing with customer enquiries by telephone and email etc. in a friendly, responsive and efficient manner
• Consistent customer focus to ensure that absolute ownership is assumed during every customer contact
• Ensure that the highest levels of quality and honesty are maintained through adherence to agreed processes and Service Level Agreements
• Proactively seek ways to improve both your own and your teams standards of customer service delivery
• Active engagement in your approach to ongoing learning to ensure that you are sufficiently knowledgeable to excel in the role
• Participate as an enthusiastic and supporting member of a highly focused customer service team

SKILLS

Essential:
• 1 year of customer service experience
• A passion for Customer Care
• Fluent in Dutch / French / Spanish and English
• Previous experience in IT
• Good communication skills both verbal and written
• Excellent telephone manner
• Sense the customer problem: Problem solving and troubleshooting skills
• Understanding of customer needs
• Self-motivated - interest in self- development, high personal drive to succeed
• Ability to meet strict deadlines and targets
• A positive approach to team work within a busy customer focused environment
• Excellent inter-personal skills and a good team player

Informations et avantages complémentaires

Belfast

Irlande du Nord

Royaume-Uni

Administration / Secrétariat / Services Généraux, Informatique / Télécom / IT , Vente / Distribution / Achat

Immediatement

CDI

Entre 10 et 23 K€

HOURS OF WORK

40 Hours per week on a rotational shift pattern from Monday to Saturday
8am – 9pm

(Flexibility outside these hours required at all times)

SALARY

£6.73 per hour (equivalent to £14,000 per annum gross (taxes to be deducted)). This is approx. EUR 18,000 per annum.

BENEFITS
Stakeholder Pension Scheme
Corporate eye care provision
Loyalty Bonus after 2 years length of service
Large range of employee discounts
Bi annual reward and recognition schemes
Buns and fruit on a Friday!
Cycle to work scheme
Team and gem events

RELOCATION

For those that are relocating, we offer an attractive relocation package:
Travel Costs will be reimbursed up to the cost of 150 Euro (reimbursements will be authorized if the employee remains employed by Gem for at least 1 month). All receipts must be kept for reimbursement.
Accommodation the first 4 nights stay in a city centre bed and breakfast.
We have a relocation advisor within gem who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and Accommodation)

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